Stay
Connected

News

Sitel creates 1,000 new jobs in Puerto Princesa, Palawan

Puerto Princesa’s first-ever BPO marks a milestone in Sitel’s regional expansion agenda

thumbnail

Sitel Philippines continues its countryside expansion program with the inauguration of their newest customer experience center in Puerto Princesa, Palawan.  This latest addition to Sitel’s Philippine operations opened up 1,000 new jobs for the people of Puerto Princesa and Palawan province.

Sitel Puerto Princesa comes shortly after the global announcement about the successful merger of the Acticall Sitel Group – the resulting entity after Groupe Acticall acquired Sitel Worldwide Corporation last year. The Acticall Sitel Group combines Sitel’s 30 years of global customer care experience with Acticall’s entrepreneurial spirit, innovative mindset, and digital vision. Acticall Sitel Group has combined revenues of $1.7 billion and offers a more extensive range of services rendered by 75,000 associates in 22 countries.

In the Philippines, Sitel has enjoyed steady growth since it started operations in 2000.  The Philippines’ business-friendly climate, in particular, its pool of highly skilled talent with a strong customer orientation have enabled Sitel to expand the business at a strong and steady clip. “We, at Sitel, deeply appreciate the support and the partnership that we have received from the Philippine Economic Zone Authority (PEZA) over the years.  Setting up centers in the provinces has been seamless and worry-free, thanks to the dedication and support of PEZA under the able leadership of Director-General Charito Plaza,” Reines pointed out.

Sitel has set its sights on countryside development launching additional customer care centers in Baguio and in greenfield sites such as Tarlac and Puerto Princesa cities.  All Sitel facilities are PEZA-registered.

“Our newest facility marks another milestone in our regional expansion plans and our advocacy to bring jobs and opportunities to the countryside,” according to Craig Reines, Sitel Chief Operations Officer. “We are delighted to open our doors in Palawan.  We are here to offer world-class careers to Palaweños and become a major contributor to the socio-economic development of this region.” emphasized Reines.

Why Puerto Princesa?  Haidee Enriquez, Sitel Philippines Vice President of Operations, says “Sitel is an innovator and a first mover in Palawan. We believe that to always be competitive in the market we have to be bold and be able to go into uncharted territory. That is what we have done in Puerto Princesa. We saw the potential and we invested in it,” she relates.

The Sitel Puerto Princesa site features best-in-class design and innovative interiors. It boasts of global-quality recruitment hubs, the latest innovation in workspace technology and aesthetic design, a full-service cafeteria, and relaxation lounges.


ACTICALL SITEL GROUP

Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation.

ABOUT SITEL

Sitel is a company of Acticall Sitel Group and collaborates with some of the best-known global brands to help consistently deliver outstanding customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.