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By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You?

Web Engagement in the Contact Center



The buzz throughout the contact center industry continues to revolve around the use of social media to reach customers and enhance a company’s overall customer experience management strategy. Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.

After watching this video, if you would like to schedule time to speak with Andrew Kokes, one of our executives or you would like additional information about about our services please either call us at +1 615.301.7133 or email sales-NA@sitel.com. In your request please include your name, company name, contact phone number, contact email and any questions.

 Read more about Sitel's Web Engagement Solutions:

PDF ICON -- pdf_icon_0_main.jpg Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment 

PDF ICON -- pdf_icon_0_main.jpg Social Media Customer Engagement: Strategic Planning Considerations for Contact Center Organizations