Web Engagement in the Contact Center
The buzz throughout the contact center industry continues to revolve around the use of social media to reach customers and enhance a company’s overall customer experience management strategy. Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
After watching this video, if you would like to schedule time to speak with Andrew Kokes, one of our executives or you would like additional information about about our services please either call us at +1 615.301.7133 or email sales-NA@sitel.com
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Read more about Sitel's Web Engagement Solutions:
Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment
Social Media Customer Engagement: Strategic Planning Considerations for Contact Center Organizations