Legal and Privacy Policy

The terms “Sitel” or the “Company” as used in this website refer to SITEL Worldwide Corporation and its affiliates, unless otherwise stated or indicated by context. The term “facilities” or “sites” refers to entities or locations owned or operated by subsidiaries or affiliates of SITEL Worldwide Corporation. References herein to “Sitel Associates” or to “our associates” refer to employees of affiliates of SITEL Worldwide Corporation.

Terms and Conditions of Use

Your use of this site and the services provided through this site are subject to your agreement to and compliance with these terms and conditions of use and privacy policy (“terms and conditions”). therefore please read the following carefully. Your continued use of this site will indicate your agreement to be bound by these terms and conditions and privacy policy. If you do not agree to be bound by these terms and conditions and privacy policy, you must promptly discontinue use of this site.


Resource Library

Sitel Worldwide Corporation (“Sitel”) posts on its website in its Resource Library certain documents, reports and podcasts that might be of interest to you, including white papers, press releases and other publications (collectively, “Documents”). Sitel grants to you the right to use and print copies of such Documents under the following conditions (1) you do not remove, obscure or otherwise change the copyright notice that appears on any Document, (2) you use the Documents for informational, non-commercial and personal use only and you agree to refrain from copying or posting all or any part of any Document on any computer network or otherwise publishing, posting on the Internet, distributing or broadcasting all or any part of any Document in any media, and (3) you agree to make no modifications or changes to any Documents. If you make use of any Document in violation of these conditions, your use is unauthorized, is prohibited by law, and may result in severe civil and criminal penalties. Sitel reserves the right to prosecute violators to the maximum extent possible.

The definition of Documents does not include any materials other than those provided through the Resource Library. Specifically, it does not include the design or layout of this website or any other content on this website. The design and layout and other content on Sitel’s website are protected by trade dress, copyright and other laws, which prohibit unauthorized copying or imitation of such components of Sitel’s website. Unless specifically provided for in these terms and conditions or otherwise expressly permitted by Sitel in writing, you do not have Sitel’s permission to copy or transmit any logo, graphic, sound or image on this website. Any rights not expressly granted by these Terms and Conditions are reserved by Sitel.


Warranty Disclaimer

You agree that you use this website and the documents at your own risk. We do not guarantee continuous, uninterrupted, or secure access to the sitel website. This website and the documents are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, noninfringement, and title. This website and the documents are subject to change, removal or discontinuance without notice to you. The entire risk arising out of your use of this website or any document remains with you. you agree that in no event will sitel and/or its suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information) arising from your use of this website or any document, even if sitel has been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site, any document, site-related services, documents and/or hyperlinked websites is to stop using the site and/or those services. Applicable law may not allow for the disclaimer of certain implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Trademarks

Sitel’s name and the names of its products and services are the trademarks or service marks of Sitel and are protected under state and federal law. You agree not to make unauthorized use of Sitel’s marks.


Links to Third-Party Sites

This website contains links to other websites that are not under the control of Sitel. Those sites have their own rules, terms and conditions and privacy policies to which you should refer before using such sites. Sitel is not responsible for any aspect of any linked site. sitel provides links to you only as a convenience, and the inclusion of any link does not signify endorsement by sitel of the site.


Privacy Statement of www.sitel.com

Sitel considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as a serious tool for personal and professional activities. As the Internet changes our lives in a number of ways, Sitel is committed to respecting your privacy.

In general, you can visit www.sitel.com without telling us who you are or revealing any personal information about yourself.

There are times, however, when we may need information from you, such as your name, home or business address and e-mail address. Sitel will seek to notify you before we collect any personal information from you through this website. Some examples of when we may need information are requests by you for information from our Resource Library, which we may deliver to you by email. When you choose to give us personal information through this website that we request, Sitel will endeavor to let you know how we will use this information. When Sitel requests your name and email address in connection with your request for materials from our Resource Library, we will use that information for the purposes of delivering that information to you.

In addition, when Sitel receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We will ask you before we use that information to contact you or allow our business partners to contact you via e-mail or other means — for example, to send you new product information or notification of special offers. If you do not want us or our partners to contact you, you can choose to “opt out.” You can opt out by emailing your request to webmaster@sitel.com, and Sitel will take steps to remove your information from its records.

In general on www.sitel.com, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there.

Some Sitel web pages use “cookies,” which are small files that may be placed on your hard drive for record-keeping purposes. A cookie helps us remember who you are. Similarly, cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.

If you have any questions or comments about our privacy practices, would like to stop receiving information from Sitel, or would like to correct or update information provided to Sitel via its website, please contact us by either clicking on the “Contact” link at the top of every page on www.sitel.com or by sending an e-mail to webmaster@sitel.com.


Accuracy of Information

Although Sitel attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Sitel so that it can be corrected. Information contained on the Site may be changed or updated without notice.


System Integrity

You agree to refrain from using any software, scheme or device to interfere or attempt to interfere with the proper working of Sitel’s website.


Choice of Law and Venue

These Terms and Conditions are entered into in the State of Tennessee and shall be governed by and construed in accordance with the laws of the State of Tennessee, without reference to or application of its conflicts of laws rules or principles. Each party to these Terms and Conditions submits to the exclusive jurisdiction of the state and federal courts sitting in Davidson County, Tennessee, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.


Entire Agreement

These Terms and Conditions constitute the entire agreement between Sitel and you pertaining to this website. In its sole discretion, Sitel may from time-to-time revise these Terms and Conditions by updating this posting. You should, therefore, periodically visit this page to review the current Terms and Conditions, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms and Conditions may be superseded or supplemented by additional legal notices or terms located on particular pages within this Site.


Safe Harbor Privacy Policy 

Sitel and its affiliates (collectively “Sitel”) are committed to protecting the privacy of those who entrust us with their personal data. Sitel respects individual privacy and values the confidence of our clients, employees and others. Sitel adheres to the Safe Harbor Agreement concerning the transfer of personal data from the European Economic Area (which includes the member states of the European Union) (the “EEA”) to the United States of America as well as other laws and regulations applicable to the transfer of data. Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce (“Principles”) with respect to all such data.

Sitel has certified its adherence to the Safe Harbor Agreement with respect to personal data processed as part of its business and human resources activities and any other personal data that maybe transferred on behalf of its clients. Sitel’s Safe Harbor Certification can be found at www.export.gov/safeharbor.

Accordingly, Sitel adheres to the following Safe Harbor Privacy Principles, as agreed to by the U.S. Department of Commerce and the European Commission.


Scope

This Safe Harbor Privacy Policy outlines our general policy and practices for implementing the Principles, and sets forth how Sitel handles personal data transferred from countries in the EEA to the United States that is collected in managing our workforce or received in conducting our outsourced business process and tele-services activities. This Policy covers the types of data Sitel gathers, how we use it, and the choices affected individuals have regarding our use of, and their ability to correct, that data.


Definitions

The following terms are used throughout this document and defined here for clarification.

Agent: “Agent” means a third party that processes personal data solely on behalf of and under the instructions of Sitel.

Personal Data: “Personal data” means any data or set of data that (i) identifies or can reasonably be used to identify an individual, directly or indirectly, and (ii) in particular by reference to an identification number or to one or more factors specific to physical, physiological, mental, economic, cultural or social identity.

Sensitive Data: “Sensitive data” means any personal data that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life. Data will be treated as sensitive personal data where it is received from a third party that treats and identifies it as sensitive.


Privacy Principles

Notice: Sitel will inform individuals about the purposes for which we collect and use personal data about them, how to contact us, the types of non-agent third parties with whom we may share personal data, and any ways that individuals may limit the use and sharing of such data. This notice will be provided when individuals are first asked to provide personal data or as soon thereafter as is practicable.

Choice: Sitel will offer an individual the opportunity to choose (opt out) whether personal data is (a) shared with a non-agent third party or (b) used for a purpose other than that for which the data were originally collected or subsequently authorized by the individual.

For sensitive data, Sitel will give an individual an affirmative or explicit (opt in) choice if the data is to be disclosed to a third party or used for a purpose other than those for which it was originally collected or subsequently authorized by the individual except where permitted by law.

Access: Sitel will provide individuals with reasonable access to personal data about them and they may request the correction or amendment of personal data that they demonstrate to be incorrect or incomplete.

Onward Transfers to Agents: Sitel will only transfer personal data to an agent where Sitel has first ascertained that (i) the agent subscribes to these Principles or is subject to the European Commission’s Directive on Data Protection or another adequacy finding, or (ii) has obtained assurances from the agent by written agreement that it provides at least the same level of privacy protection as is required by these Principles. Where we have knowledge that an agent is using or sharing personal data in a way that is contrary to these Principles, Sitel will take reasonable steps to prevent or stop such processing.

Onward Transfer to Non-Agents: Sitel will only transfer personal data to a non-agent third party where consistent with the notice and choice Principles stated above.

Integrity: Sitel will only use and share personal data about individuals in a way that is consistent with the purposes for which the data were collected or subsequently authorized by those individuals. To the extent necessary for those purposes, Sitel will take reasonable steps to ensure that the data are accurate, complete, and current.

Information Security: Sitel will take reasonable precautions to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Enforcement: Sitel has put in place mechanisms to verify our ongoing adherence to these Principles. We encourage individuals covered by this Policy to raise any concerns that they have about the way that we process their personal data by contacting us at the address below, and we will do our best to resolve them. We have also agreed to participate in the dispute resolution program provided by the European Data Protection Authorities Panel.


Limitation on Scope of Principles

Adherence by Sitel to these Principles may be limited to the extent required to meet legal, governmental, national security, or public interest obligations.


HOW TO CONTACT US

Please contact us with any questions or report any concerns about the way in which we use personal data at:

Sitel Operating Corporation Director of Compliance

Phone: +1.615.301.7100

DMA Safe Harbor Program Member

Link to the Sitel Safe Harbor Self-Certification Form


Changes to This Policy

This policy may be amended from time to time, consistent with the requirements of the Safe Harbor Principles. If we amend this policy, a revised policy will be posted on the following Web site: www.sitel.com.

Last Updated: June 19, 2013