Offering expertise and service excellence for the technology industry
At Sitel, we understand the intense profitability challenges faced by technology business across the world.
Our range ofbusiness process outsourcing (BPO) services will help you to effectively manage your customer relationships, providing world-class care that will increase brand loyalty and ensure you stay ahead of the competition by innovative solutions that transform the contact center into a profit driver.
Our award-winning technology specialists provide business process outsourcing (BPO) solutions designed to drive sales, lower your costs and increase customer satisfaction. By combining effective cross-sell and upsell techniques with quality technical support, Sitel are able to ensure that our clients’ return on investment is always maximised. Common customer support types include Product Support, Warranty and Service Calls, Warranty Sales, Rebate Calls, Product Repair, Returns Management and Corporate Help Desk Calls. Advance solutions include our innovative Premium Technical Support.
Turning out of scope contacts into profit
We’ve won industry awards for our innovative approach to CRM and are proud to work with some of the biggest global names in the technology industry. Providing customer and technical support services to major PC OEMs, Hardware Peripherals and Software Providers, Sitel has gained a wealth of experience delivering the highest levels of customer services across all channels.
Sitel’s ability to share knowledge and best practice to transform out of scope contacts into profit drivers with premium technical support.
Create profit centers by turning out of scope or out of warranty contacts into revenue generating products in your support portfolio.
Improve customer experience and raise net promoter scores by anticipating the most common issues and making product support easier and more intuitive.
If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.
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