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Manufacturing

Delivering customer support excellence and innovation for the manufacturing industry

At Sitel, we understand that delivering a consistently positive customer experience can be the key differentiator between you and a competitor.

As one of the leading BPO companies, Sitel has the experience and global expertise to help ensure you deliver world-class service to your customers, every time, over multiple channels.

Our manufacturing call center outsourcing services have a proven track record of improving customer retention rates, delivering cost efficiencies and driving high performance in all manufacturing areas. Drawing on Sitel’s global knowledge and local industry expertise, we work proactively with you to ensure your business stays ahead as markets evolve. As your business process outsourcing (BPO) partner, we offer Product Support and Field Technician Dispatch, Warranty Call Management, Product Recall Management, Financing or Lease Administration and Dealer Locator Calls.

Reducing costs, improving satisfaction while creating new revenue streams

Providing call center outsourcing for major organizations in the Automotive, Consumer Electronics, Business Equipment and Fast Moving Consumer Goods sectors, we have a proven track record of delivering massive improvements in Net Promoter Score© while reducing costs for our clients. Our global footprint allows pan-EMEA or global manufacturers the flexibility to either mirror their locations or consolidate languages and centers into our range of multi-lingual hubs.

 

Discover more about our Manufacturing Experience – View our Manufacturing Overview

Revenue

Create profit centers by turning out of scope or out of warranty contacts into revenue generating products in your support portfolio.

Improve

Improve customer experience and raise net promoter scores by anticipating the most common issues and making product support easier and more intuitive.

Global Best Practice Leader

Low Cost Multilingual Solutions

Improving Net Promoter Scores

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If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

Alternatively, you can find Sitel contact information in your country/region.

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