Sitel Sources: Web Engagement in the Contact Center
Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
Other Featured Information:
Sitel "Cloud Monitor"
Would you like more information about web engagement?
Let us show you how we: