Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You?
Featured Information

Sitel Sources:  Web Engagement in the Contact Center

Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
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Other Featured Information:

Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment

Intelligent Web Engagement

Sitel "Cloud Monitor"

Would you like more information about web engagement?

Let us show you how we:

  • Monitor Social Media
    • Listen
    • Make sense of unstructured communications
    • Build rules of engagement that align to specific business objectives
  • Participate in the Online Conversation
    • Show you care - share
    • Don't be the bully on the block
    • Customer care is the new marketing
  • Build:
    • Friends, Likes, Followers to Promoters

To see a DEMO of our Sitel Cloud Monitor environment, complete the registration form below (*Required):

*First Name:
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*Job Title:
*Company Name:
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(include country dialing code)

Interests (pick all that apply):
Cloud Monitoring
Forum Moderation
Community Creation
Web Knowledge Self Service
Intelligent Chat Engagement

Want to start:
Within next three months
Within the next year
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White Papers
White Papers:
Social Media Customer Engagement:  Strategic Planning Considerations for Contact Center Organizations
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White Papers:
Sales Chat Solutions: A Delivery Model for Incremental Online Conversion
White Papers
White Papers:
Generation Chat Solution: Customer Service