Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You?
Featured Information

Small Balance Collections and the Credit Crunch: A Timely Opportunity

A turnkey collections product that increases company savings and cash flow is of considerable
strategic value in the context of today's economy.

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Other Featured Information:

Sitel Sources:  Financial Services Contact Center Best Practices

Small Balance Collections

Sitel's Small Balance Collections Service derives from the company's business process outsourcing pedigree. The solution improves our client's Return on Customer Investment (RoCI) by collecting debt sooner and more effectively while increasing customer satisfaction.

Sitel Small Balance Collections takes advantage of the best of Sitel's interactive voice services and collections expertise. This solution specifically addresses the need for companies that are looking for a single vendor to deliver an integrated solution with multi-channel outbound call center services, customer messaging, first-party and third-party collections, agent-led collections and consolidated customer reporting.

Sitel's Small Balance Collection Solution:

  • Reduces IVR maintenance costs, agent-handled volume and agent handle time
  • Reduces days outstanding
  • Reduces bad debt and write-offs through preventive notification and first-party strategies
  • Increases cash flow by focusing on current payment technologies and interactive communication with customers
  • Delivers higher liquidation of delinquent debt, utilizing effective collection strategies to increase portfolio performance
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White Papers
White Papers:

(From) Return to Profitability...

White Papers
White Papers:

People, Process and Proprietary Information

Solution Profiles
Solution Profiles:
Small Balance Collections Overview
Media / Analyst Opinions
Media / Analyst Opinions:

Economy Podcast Series, Part 1 of 3: Key factors driving an outsourcing trend in the current economic environment.