In addition to providing world-class contact center services across a broad range of industries, Sitel's value-add product portfolio extends to include a vast list of innovative solutions that are available to meet your company's needs.
Sitel was recently recognized as the innovation leader by Frost & Sullivan
for our contact center centric approach to social media solutions, developing multi-channel approaches to address the evolving customer experience, and improving alternative operating models that leverage the best virtual talent in the world.
Sitel's World-Class Technology enhances customer experience management capabilities through solutions such as Proactive Web Engagement
and Cloud Monitor Solutions
, Service & Sales Chat
and Analytics-driven solutions. We also boast a line of business extensions such as Preventative Receivables Management
designed to retain customers while increasing debt recovery and minimizing rollover rates.
Sitel encourages clients to take advantage of alternative operating models such as Sitel Work@Home Solutions™
, which utilizes virtual agents who are remotely managed by a center of excellence to drive best practice development and sharing.
To learn how Sitel's advanced contact center solutions can help your organization achieve better results, contact us now or visit www.sitel.com/solutions