Redefining Contact Center Outsourcing…

By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard

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Sitel Collections Overview

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Sitel Sources: Financial Services Contact Center Best Practices

Collections

Sitel provides domestic and international receivables management/collections programs for companies across the globe. Our dedicated team offers comprehensive experience in loss mitigation and provides a consultative approach, sharing industry-served best practices to create customized strategies emphasizing customer retention while reducing losses and delinquency rates.

All Sitel receivables management programs comply with FDCPA and third-party regulations. We offer industry focus and expertise in the banking, finance, utility, automotive, telecommunications, security, commercial, government and healthcare verticals.

Our services include:

Pre-charge-off and post-charge-off collections
Early fraud identification
Credit card activation
Property recovery
Skip-tracing
Pre-litigation
Dormant judgment
Pending bankruptcy
Small balance
Distressed portfolio
Early-out collections

Our programs center on the efficient collection of financial commitments in a manner that ensures retention of your most valuable asset - your customers.