Sitel Sources: Financial Services Contact Center Best Practices
The global financial crisis has left banking customers in a state of distrust with their chosen banking institutions. Customer service stands as the front line solution to repair the relationship between banks and their most valuable commodity: their customers. As financial institutions expand to where their customers live on the Web, Sitel is providing its vast global experience and technology expertise to their banking clients to make better customer service decisions across all channels.
Sitel provides a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, Sitel has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients: