Black Book of Outsourcing Report - Top Inbound Call Center Outsourcing Vendors
See the results of the annual survey of more than 26,000 users, designed to measure organizational satisfaction with contact center outsourcing (CCO) service providers, was recently released by the Brown-Wilson Group and Black Book Research.VIEW RESOURCE>>
Customers expect professional and consistent service, support and information every time they interact with you. Sitel offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle - customer selection, customer acquisition, customer retention and customer extension.
Through Sitel's global services you can be assured that we will help you increase the return on your customer investment by:
In addition, we have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible to your unique business goals.