Media/Analyst Opinions

The articles and analyst opinions we have selected provide a focus on how organizations work with business process outsourcing (BPO) partners and the critical success factors that lead to tenured and successful relationships. Sitel's BPO services are crucial to achieving sustained cost savings and driving efficiencies for our clients. This ensures that we don't lose focus on quality of service and the customer experience. The articles featured here are updated regularly, so please be sure to visit again or register for updates.

Creating "Super Agents" to Maximize Customer Experience and Loyalty

In today's virtual consumer-driven marketplace the contact center can be an increasingly valuable asset as it serves as the primary point of customer interaction.

Latin America: The Next India BPO Trends Podcast Summary

For many years, India has received a great deal of media attention as aglobal business process outsourcing location.

Small Balance Collections and the Credit Crunch: A Timely Opportunity

A turnkey collections product that increases company savings and cash flow is of considerablestrategic value in the context of today's economy.

Economy Podcast Series, Part 3 of 3: Key factors driving an outsourcing trend in the current economic environment.

Economy Podcast Series, Part 2 of 3: Key factors driving an outsourcing trend in the current economic environment.

Economy Podcast Series, Part 1 of 3: Key factors driving an outsourcing trend in the current economic environment.

The unstable business environment IDC spoke of in last year's competitive landscape report has become even more unstable in 2009. The United States has officially been in recession since December 2007 due to a housing downturn and attendant credit crunch. Recently, José Manuel Barroso, president of the European Commission, stated, "There is no doubt we are living through the greatest financial and economic crisis in living memory." How is the economic environment affecting companies' decisions to outsource? What measures are businesses taking in this global economic crisis to better manage their consumers? Stephen Loynd addresses these questions and others in the IDC Analyst Connection report.

Business Process Outsourcing in a Down Economy - Part II

The unstable business environment IDC spoke of in last year’s competitive landscape report hasbecome even more unpredictable in 2009.

A Safe Haven

Who knew that outsourcing might come to be seen asa safe haven for American workers in a globalisedworld?