Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? White Papers Client Success Stories Media/Analyst Opinions Solution Profiles
Featured Information

Sitel Sources:  Web Engagement in the Contact Center

Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.

Client Success Stories

Sitel has the business process outsourcing industry's most diverse client base. Our clients range from Fortune 100 and FTSE 100 brands to entrepreneurial start-ups, from multinationals to local companies, and from large caps to small caps. Each company has its unique customer service outsourcing needs and challenges, and the following case studies illustrate how Sitel has helped each of them deliver a higher return on their customer investment.

View All Client Success Stories |  1  | 2  |  3  |  4   

Sitel Collections Case Study - Retail 3

Sitel Collections Case Study - Retail 2

Sitel Collections Case Study - Retail 1

Sales Chat Case Study 2

Sales Chat Case Study 1

LOVEFiLM Client Video Testimonial

In this video, Fern O'Sullivan, Group Operations Director for LOVEFilm (a UK-based provider of home video and video game rental through DVD-by-mail and straming video on demand) talks about how Sitel has helped them achieve their goals for customer service and improve the entertainment experience for their customers.

Case Study: Media & Entertainment

Client partners with Sitel to secure restoration of service for customers who’s account got disconnected and that amount that is due to be paid by customers be collected

Case Study: Financial Services

Top financial institution has partnered with Sitel to cure and collect past due balances from 0 to 120 days past due.

Case Studies: Collections Services

Top financial institution has partnered with Sitel to cure and collect past due balances from 0 to 120 days past due.

Case Study:  Automotive Loans

Top automotive lender has partnered with Sitel to cure and collect past due balances from 0 to 90 days past due