Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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How Can Sitel Help You? White Papers Client Success Stories Media/Analyst Opinions Solution Profiles
Featured Information

Sitel Sources:  Web Engagement in the Contact Center

Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.

Client Success Stories

Sitel has the business process outsourcing industry's most diverse client base. Our clients range from Fortune 100 and FTSE 100 brands to entrepreneurial start-ups, from multinationals to local companies, and from large caps to small caps. Each company has its unique customer service outsourcing needs and challenges, and the following case studies illustrate how Sitel has helped each of them deliver a higher return on their customer investment.

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Sitel Work @ Home Case Study - Technology & Telecommunications

Sitel Work@Home Case Study - Tourism

Sitel Cloud Monitor Case Study - Utilities

Sitel Cloud Monitor Case Study - Telecom Manufacturing

Sitel Cloud Monitor Case Study - Consumer Technology

Sitel Cloud Monitor Case Study - Telecom

Sitel Collections Case Study - Satellite Service

Sitel Collections Case Study - Auto Finance

Sitel Collections Case Study - Insurance

SItel Collections Case Study - Financial