Sitel Sources: Web Engagement in the Contact Center
Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
Sitel has the business process outsourcing industry's most diverse client base. Our clients range from Fortune 100 and FTSE 100 brands to entrepreneurial start-ups, from multinationals to local companies, and from large caps to small caps. Each company has its unique customer service outsourcing needs and challenges, and the following case studies illustrate how Sitel has helped each of them deliver a higher return on their customer investment.