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News

Sitel’s New Customer Care Center to Create 500 Jobs in Florida

Leading Customer Care Provider Recruiting for Inbound Customer Support Positions

Nashville, Tenn. — May 3, 2012 — Sitel, a leading global business process outsourcing (BPO) provider, today announced the opening of a new call center in Ocala City, FL.  This will entail hiring 500 inbound customer support agents, as well as management and support positions for a major telecommunications company.

Sitel’s Vice President of Human Resources for the Americas, Judy Morris, stated, “This is a very exciting time for SITEL as we grow our North American footprint and continue to mean more to our clients, shareholders, associates and communities.  We are moving quickly and establishing a strong managerial staff to lead this new site.” 

 

The new location will include a significant management structure of operation managers, call center supervisors, class room trainers and support roles.  The first agents hired will start training in mid-July.  Positions will be posted on the company website and local job fairs will be announced in the coming weeks.  Applicants interested in joining Sitel’s team are encouraged to apply online in Sitel’s “Careers” section at www.sitel.com. Previous customer service experience and strong computer knowledge is preferred. The new Site will be located at 1417 N. Magnolia Drive, Ocala, Florida 34475.

 

About Sitel

Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey.  Sitel’s 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency.  Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.  The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.