NASHVILLE, Tenn. -- Jan 23, 2012 -- Sitel, a leading global customer care outsourcing provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner's 2011 Customer Management Contact Center BPO report.1 The report evaluates vendors through a series of stringent criteria related to the ability to execute as well as completeness of vision. Click here to download a copy of the report.
"Sitel's positioning in Gartner's Leaders quadrant confirms our mission to be a trusted partner to our global clients," said Bert Quintana, President and CEO of Sitel. "As Sitel continues to enhance our multi-channel customer service strategy, the Company remains focused on investing in the right people, process and technology. Over the next year, Sitel will remain focused on delivering innovative solutions driven by social media engagement, self-service and customer satisfaction improvements."
The Magic Quadrant for Customer Management Contact Center BPO states: Over the past 12 months, four key emerging trends surfaced that are fundamentally related to the CM contact center BPO business:
For more than 25 years, Sitel's world-class industry experience, product innovation and infrastructure has delivered a single source of unmatched nearshore and offshore contact center services for the world's most renowned brands. The company supports more than 300 clients in 36 languages from more than 135 centers in 26 countries. Sitel's strategic geographical footprint provides a proactive, multilingual voice and social Web engagement framework to handle the most dynamic customer requirements.
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's approximately 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
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1 Gartner, Inc., Magic Quadrant: Customer Management Contact Center BPO, Worldwide, TJ Singh, Johan Jacobs, December 19, 2011.