Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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News

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Interested in knowing the latest in our ongoing quest to deliver return on customer investment?

Check up on the buzz about Sitel below:






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LifeScan and Sitel win Best Outsourcing Partnership of the Year in the European Call Centre and Customer Service Award

October 12th, 2011  Press Release
Prestigious award recognised partnership for delivering excellent service while exceeding quality, cost and compliance objectives

Sitel President and COO Named Chief Executive Officer

October 11th, 2011  Press Release
Departing CEO David Garner continues as non-executive Chairman of Sitel

Sitel to Hire 90 positions in Amarillo, Texas Customer Care Call Center

October 3rd, 2011  Press Release
Increasing Call Volume Drives Recruitment for Customer Support Positions

Newcastle contact centre featured on Stephen Fry’s new BBC2 programme Planet Word

October 3rd, 2011  Press Release
What is it that defines us? Stephen argues that above all, it is the way we speak

Sitel Work@Home Solutions Provide Next Generation Virtual Workforce

September 27th, 2011  Press Release
Industry-Leading Sitel “Center of Excellence” is Dedicated to Evolving the Customer Care Home Agent Model

Sitel to Hire 140 positions in Albuquerque, New Mexico Customer Care Call Center

September 14th, 2011  Press Release
Expanding Volume Drives Recruitment for Customer Support Positions

Sitel Named Among “Top 50” Global Teleservices Agencies

August 22nd, 2011  Press Release
Sitel Named Among “Top 50” Global Teleservices Agencies

Sitel Unveils Call Center-Themed Children’s Book, “Agent D, Can You Help Me?”

August 16th, 2011  Press Release
August 17 Event at Asheville, NC Facility Celebrates Book and Employee Excellence

Newly appointed Sitel executives to strengthen Asia-Pacific operations

August 11th, 2011  Press Release

Sitel Celebrates Grand Opening of Best Buy Contact Center Facility

August 9th, 2011  Press Release
August 10 Ribbon-Cutting Ceremony at New Glasgow, Kentucky Site