Location: Spain

For more than 20 years, Sitel Spain has been providing contact centre-based business process outsourcing (BPO) solutions through a tailored client-focused approach that takes a holistic view of the customer relationship lifecycle.

Sitel understands that meeting client needs through cross-cultural understanding and local experience is never an easy process.

Spain is one of Sitel's most strategic markets in EMEA with:

• Contact centre-based operations spread across the most desirable domestic labor markets
• Extensive suite of integrated, customer-oriented solutions that help optimize and improve clients' results, including:
  
  • Proven non-voice solutions (e-mail, chat, SMS, fax)
  • In-person customer acquisition agents (task force) across the most important Spanish districts
• Nearshore contact centres supporting key Pan-EMEA languages such as English, Spanish, French, German, Greek, Italian and Portuguese

Our client roster is composed of a marquee list of industry leaders and companies representing diverse verticals such as utilities, banking, financial services, insurance, technology, telecommunications, media and entertainment and travel.

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support
• Task Force

Quick Facts:

• Locations: Madrid, Barcelona, Seville, Zaragoza
• Sitel Sites: 7
• Languages Supported: English, French, German, Greek, Italian, Portuguese, Spanish
• Year Established: 1996
• Countries / Markets Served: France, Germany, Italy, Portugal, Spain, Pan-EMEA
• Hours of Operations: 24 X 7 X 365
• Awards:
  • Global Services 100 - "Best Performing Contact Centre"
  • CRC ORO 2009, Best Multi-Channel Contact Center
  • XVII Estrategias Bronze Award, Best Outsourcing Company