Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Singapore Sitel Location Detail
Singapore

Singapore

No. 2 Tampines Central 6

#07-00, NTUC Income

Tampines Point

Singapore 529 483

Phone: +65 6781 4333
Fax: +65 6781 5333
hr@sitel.com.sg

Location: Singapore

Singapore is Sitel's gateway location to the Asia-Pacific marketplace with multicultural support offered in 11+ languages to counties across the region.

Our clients include companies that are leaders in their industries, both in local and foreign markets. As one of the largest multinational contact centers in Singapore, Sitel is the premium provider in the market. The tenure of our relationships is reflective of our partnership approach, capability and commitment to customer satisfaction. Common calls, e-mails and faxes handled by Sitel include:

  • Consumer affairs
  • Billing and Account Assistance
  • Back Office (chat, e-mail)
  • IT Support
  • International Assistance

Sitel is dedicated to leading the contact center outsourcing industry in Singapore, to hiring the most talented labor force and investing in our growth. The multilingual access in Singapore is recognized as the most robust in the region. We have made significant investments in world-class infrastructure, shared services resources and facilities to make Singapore available to provide global and local support.

Sitel Singapore is experienced in serving the entire Asia Pacific Region. The site has the ability to support 24x7 operations, including B2B & B2C telemarketing support, pre-sales, customer care and helpdesk support for multi-national clients from diversified industries, covering at least 12 countries throughout Asia in over 10 different languages.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Singapore
  • Sitel Sites: 1
  • Languages Supported: English, Cantonese, Mandarin, Japanese, Korean, Tagalog, Thai, Bahasa Melayu, Bahasa Indonesia, Tamil, Hindi
  • Year Established: 1996
  • Countries / Markets Served: Singapore, Asia-Pacific Region, Australia, New Zealand
  • Hours of Operations: 24 X 7 X 365
  • Awards:
    • Temasek Polytechnic Engineering School “Certificate of Appreciation as Valued Partner in Student Internship Programme”