Vieja Embajada Americana
Km 4 1/2 Carretera Sur
Managua, NicaraguaPhone: +011 505 2251 2664
Invercase No. II
Frente al Colegio La Salle
Managua, NicaraguaPhone: +011 505 2276 9120
Sitel provides bilingual contact center outsourcing services in Nicaragua to companies focused on consumers and business support options. Sitel's business process outsourcing (BPO) solutions support the customer relationship management lifecycle; acquiring new customers, retaining customers and extending the loyalty of the customer. North America is one of Sitel's largest demand regions, and Sitel has the largest contact center BPO presence in Nicaragua geared to provide nearshore support.
Nicaragua contact center employees for Sitel are bilingual and noted by current clients for their strong English skills, affinity for U.S. culture, and superior rankings in first call resolution and customer satisfaction. More than 65% of all agents have lived in the U.S. or Canada or received their education there.
Sitel's client roster is composed of a marquee list of industry leaders, Fortune and Global 500 companies-representing a diverse set of verticals-who turn to Sitel for our expert call center services.