Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Vision. Passion. Purpose. Values Leadership Locations Click for News and Events LinksNews and Events
Media Center Event Calendar
Resource Library
White Papers Client Success Stories Media/Analyst Opinions Solution Profiles
Nicaragua Sitel Location Detail
Nicaragua

Nicaragua

EMBASSY

Vieja Embajada Americana

Km 4 1/2 Carretera Sur

Managua, Nicaragua

Phone: +011 505 2251 2664


INVERCASA

Nicaragua Torre

Invercase No. II

Frente al Colegio La Salle

Managua, Nicaragua

Phone: +011 505 2276 9120


Nicaragua's Two Minute Tour

Location: Nicaragua

Sitel provides bilingual contact center outsourcing services in Nicaragua to companies focused on consumers and business support options. Sitel's business process outsourcing (BPO) solutions support the customer relationship management lifecycle; acquiring new customers, retaining customers and extending the loyalty of the customer. North America is one of Sitel's largest demand regions, and Sitel has the largest contact center BPO presence in Nicaragua geared to provide nearshore support.

Nicaragua contact center employees for Sitel are bilingual and noted by current clients for their strong English skills, affinity for U.S. culture, and superior rankings in first call resolution and customer satisfaction. More than 65% of all agents have lived in the U.S. or Canada or received their education there.

Sitel's client roster is composed of a marquee list of industry leaders, Fortune and Global 500 companies-representing a diverse set of verticals-who turn to Sitel for our expert call center services.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Managua
  • Sitel Sites: 2
  • Languages Supported: English, Spanish
  • Year Established: 2008
  • Countries/Markets Served: United States
  • Hours of Operations: 24 X 7 X 365
  • Awards:
    • Profiled Outsourcer 2009: ProNicaragua - Nicaragua's International Development Agency
    • IAOP - Global Outsourcing 100
    • Global Services 100 "Best Performing Contact Center"