Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Vision. Passion. Purpose. Values Leadership Locations Click for News and Events LinksNews and Events
Media Center Event Calendar
Resource Library
White Papers Client Success Stories Media/Analyst Opinions Solution Profiles
New Zealand Sitel Location Detail
New Zealand

New Zealand

Shayne Jackson
Business Development Manager - Australia & New Zealand
Mobile: +61 401 000 551
Shayne.Jackson@sitel.com

L7, National Bank Tower
205 Queen Street
Auckland 1141


Phone: +64 9 375 5100


Location: New Zealand

Headquartered in Auckland since 1998, Sitel New Zealand has provided onshore and offshore contact center outsource services to New Zealand's largest energy retailer and telecommunications providers. These services have included:

  • Customer care contact center services
  • Back office management (billing, financial, and field services customer solutions)
  • IT systems hosting and management
  • Emergency services call answering and routing
  • Directory assistance
  • Acquisition and sales (inbound and outbound)
  • Collections
  • Customer care
  • End-user technical support

The average 10+ year tenure of Sitel NZ's client relationships is reflective of our partnership approach and commitment to customer satisfaction.

Sitel is dedicated to leading the outsourcing contact center industry in New Zealand and we are focused on hiring the most talented labor force in NZ and in Sitel's offshore centers. 

Quick Facts:

  • Location: Auckland
  • Languages Supported: English
  • Year Established: 1998
  • Countries/Markets Served: New Zealand
  • Hours of Operations: 24x7x365
  • Awards:
    • 118 Awards:
      • Best Wholesale Service
      • Best International Service
    • TUANZ:
      • Contact Center of the Year 76+ seats
      • Contact Center Manager of the Year 76+ seats
    • Manawatu Contact Centre Awards
      • Contact Center Team of the Year
      • Contact Center Team Leader of the Year