Location: Morocco

Sitel Morocco offers a full range of business process outsourcing solutions, with state-of-the-art contact center technology, site interconnectivity and CRM tools as well as a global best-practice approach to HR, Training, Project Management and Performance Management. We focus on the goals and objectives of our clients and invest a great deal of time and effort in our training programs in order to contribute to our continuing success with exceeding our customer satisfaction targets.

Sitel holds a strong historical footprint in Rabat, Morocco, as the first global outsourcer to establish operations there in 2004. As a result of the success and high client satisfaction we experienced in Rabat, we also established operations in Casablanca.

Our Moroccan operation provides a low-cost, nearshore solution for our clients. We have two contact centers in Rabat and two in Casablanca. We offer high-quality French-speaking advisors who are able to support a wide range of services including technical support, customer care and back-office.

Morocco offers a wealth of advantages to businesses wishing to nearshore there. These include:

• Labor arbitrage
• Availability of a highly motivated workforce
• Reliable telecommunication and network infrastructure
• Stable political situation
• Flexible employment laws (compared to France)
• Cultural affinities with France

Services Provided:

• Inbound Sales
• Customer Care
• Technical Support
• Back-Office (chat, e-mail)

Quick Facts:

• Locations: Casablanca, Rabat
• Sitel Sites: 3
• Languages Supported: French, Spanish, Arabic and English
• Year Established: 2004
• Countries / Markets Served: Africa, France, Belgium, Canada
• Hours of Operations: 24 X 7 X 365
• Awards: Best EMEA Offshore Contact Center 2007