Location: Mexico

Sitel Mexico offers world-class business process outsourcing services and complements our global footprint in providing flexible, high-quality customer service outsourcing.

Sitel Mexico is a nearshore location for the U.S. market, only 150 miles from the U.S. border. Mexico's operations are an important part of our multilingual North American offering.

Sitel's business strategy includes building long-term client relationships, capitalizing on our expert team in Mexico and leveraging our depth of relevant industry experience from North and South America to manage a diverse range of support processes, including:

• Multilingual inbound and outbound call center services (Sales, Customer Service, Case Management and Level 1 and 2 Technical Helpdesk)
• Non-voice customer support (e-mail, chat, fax)
• Automated customer support

Our proven success is largely derived from years of contact center experience, direction and guidance of our management team assembled from around the world.

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Monterrey
• Sitel Sites: 1
• Languages Supported: Spanish, English
• Year Established: 2003
• Countries/Markets Served: US, LATAM
• Hours of Operations: 24 X 7 X 365
• Awards:
  • Site of the Year 2006
  • Client Award (two consecutive years) for contribution to the JD Power Customer Satisfaction Award