Location: Italy

Sitel expanded its footprint to Italy in the spring of 2003 by opening a state-of-the-art contact center in the chief commercial city of Milan. The company provides a full range of services on an outsourced basis in order to assist clients in attaining greater levels of loyalty and value with their customers. We set ourselves apart from the competition by providing custom tailored, best-in-class solutions for our clients through industry leading human resources, project implementation processes, workforce management and continuous improvement methodologies.

Sitel is committed to hiring the highest caliber talent, and Milan's location in Lombardy provides the highest concentration of people, activities and wealth. We are located in a part of the city that is easily accessible for employees and clients alike. We are surrounded by many universities and colleges and are well-known in this market as an employer of choice. We offer various incentive programs for our employees leading to a low attrition rate.

Services Provided:

• Sales - Telesales and Lead Generation
• Back Office Services including fulfilment
• Collections
• Customer Acquisition and Retention
• Technical Support

Quick Facts:

• Locations: Milan
• Sitel Sites: 1
• Languages Supported: English, Italian
• Year Established: 2003
• Countries/Markets Served: Italy
• Hours of Operations: 24x7x365