Location: United Kingdom & Ireland

For nearly 15 years, Sitel has been a leading provider of Business Process Outsourcing (BPO) solutions in the UK and Ireland, offering clients unprecedented partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle. Sitel operates from seven sites across the UK and Ireland, employing approximately 3,500 associates who work within every major vertical market, including financial services, travel, technology and media and entertainment. Many of the world's largest and best-known brands entrust their customer experience to Sitel UK and Ireland.

Sitel has been ranked as the leading contact centre outsourcing provider in the world. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:

• Reducing service costs
• Improving customer retention
• Increasing revenue

Our award-winning contact centre services provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. This can be provided at a UK, pan-European or global level and from both onshore and offshore locations as appropriate.

Services Provided:

• Acquisition and Sales
• Back Office Services including fulfilment
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Accrington, Dundee, Exeter, Kingston upon Thames, Leavesden (EMEA Head Office), Newcastle upon Tyne, Stratford upon Avon, Watford
• Sitel Sites: 7
• Languages Supported: English, Spanish, French, German, Italian, Danish, Swedish, Finnish, Dutch, Portuguese, Polish
• Year Established: 1996
• Countries / Markets Served: Most of Europe
• Hours of Operations: 24x7x365