Location: India

India is Sitel's most tenured business process outsourcing hub, and is an essential part of our global enterprise. Sitel India is our second-largest English offshore presence offering world-class contact center outsourcing services and complementing our North America, U.S. and Asia footprint with flexible, high-quality customer care solutions.

Our client roster is composed of a marquee list of industry leaders, primarily Fortune 500 and FTSE 500 companies that are leaders in their industries, both in local and foreign markets. Sitel India's vertical focus is diverse, servicing clients in Technology, Manufacturing, Financial Services, Communication, Media and Entertainment, Travel and others.

Sitel's business strategy includes building long-term client relationships, capitalizing on our expert response team in India and leveraging a depth of relevant experience to manage a diverse range of support processes, including:

• Inbound and outbound call center services (Customer Retention, Cross-selling, B2B Customer Support, Level 1 & 2 Technical Helpdesk, and Collections)
• Non-voice customer support (e-mail, chat, fax, document management)
• Automated customer support

Sitel continues to develop our highly demanded offshore delivery model. Sitel will continue to grow with new service capabilities in the established Indian market.

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Bangalore, Chennai, Gurgaon, Hyderabad, Mumbai
• Sitel Sites: 6
• Languages Supported: English, Hindi, Tamil, Marathi, Telugu
• Year Established: 2000
• Countries/Markets Served: North America, United Kingdom, Australia, New Zealand
• Hours of Operations: 24 X 7 X 365
• Awards:
  • PCI, ISO 9001-2000, 27000 ISMS Certification
  • More than 20 customer awards, including #1 among 34 largest India based providers
  • Global Services 100 "Best Performing Contact Center"