Location: France

Sitel has provided contact centre-based business process outsourcing (BPO) solutions in France since 1998. Sitel has three contact centres in France and four in Morocco that serve French-speaking markets. Sitel's clients are CAC 40 and Fortune 500 companies representing major verticals such as Communications, Internet Service Providers, Financial services, Technology, Retail, Luxury goods, and Travel and tourism.

At Sitel France we offer a broad range of services including customer acquisition, customer care and retention, technical support and back office support.

Sitel France offers a unique choice of locations in its market:

• 3 French sites for domestic operations
• 3 Moroccan sites for nearshore locations
• A possible blend of both domestic and nearshore locations

As part of the Sitel global network, Sitel France is able to implement services for its customers panning EMEA as well as around the world.

Services Provided:

• Customer Acquisition
• Customer Care and Retention
• Technical Support
• Back Office (chat, e-mail)
• Collections

Quick Facts:

• Locations: French sites: Malakoff (Paris), La Rochelle, Troyes. Morrocan sites: Casablanca, Rabat (2)
• Sitel Sites: 6
• Languages Supported: French, English, German, Italian, Spanish, Czech, Slovakian, Polish, Dutch, Romanian, Arabic, Swedish
• Year Established: 1998
• Countries/Markets Served: France, Belgium, Canada
• Hours of Operation: 24 X 7 X 365
• Awards: "Elu service client de l'année 2009"