Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Colombia Sitel Location Detail
Colombia

Colombia

Juan Carlos Villamil B.
Phone: +(571) 524-2000
juan.villamil@sitel.com.co


Calle 143 # 45-50
Bogota, Colombia

Phone: +(571) 524-2000


Location: Colombia

Headquartered in Bogota, Sitel's presence in Colombia is the cornerstone of our Spanish-speaking Latin American call center presence. Sitel Colombia provides business process outsourcing to more than 30 Pan-Latin American countries. Sitel provides clients with inbound and outbound call center services with voice, e-mail and fax solutions, including:

  • Consumer affairs
  • Billing and account assistance
  • Back office (chat, e-mail)
  • IT support
  • International assistance

Our clients include companies that are leaders in their industry, both in local and foreign markets. As the largest multinational contact center in the country, we are the premium provider in the market. The tenure of our relationships is reflective of our partnership approach, capability and commitment to customer satisfaction.

Sitel is dedicated to leading the outsourcing contact center industry in Colombia, hiring the most talented labor force, and investing in our growth. The Spanish spoken in Colombia is recognized as the most neutral Spanish accent in the world. We have made significant investments in world class infrastructure, shared services resources and facilities to make Colombia available to provide global and local support.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Bogota
  • Sitel Sites: 3
  • Languages Supported: Spanish, English
  • Year Established: 1997
  • Countries/Markets Served: Pan-Latin America (more than 30 countries), Spain
  • Hours of Operations: 24 X 7 X 365