Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Colombia Sitel Location Detail
Colombia

Colombia

Hernan Quintanilla
Phone: +(571) 524-2000
hernan.quintanilla@sitel.com


Calle 143 # 45-50
Bogota, Colombia

Phone: +(571) 524-2000


Location: Colombia

Sitel is located in Bogota, Colombia  -- one of the key Spanish-speaking hubs in Latin America. We provide clients with inbound and outbound contact center services using voice, e-mail, social media and digital solutions, from customer relationship to sales and technical support.

Our clients include companies that are leaders in their industry, both in local and offshoring markets. The tenure of our relationships is reflective of our partnership approach, capability and commitment to customer satisfaction.

Sitel is dedicated to leading the outsourcing contact center industry in Colombia, hiring the most talented labor force, and investing in state-of-the-art technology. The Spanish spoken in the country is widely recognized as having a neutral accent, positioning Sitel Colombia as a key global and local outsourcing location.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections and Credit Management
  • Customer Care and CRM
  • Technical Support

Quick Facts:

  • Locations: Bogota
  • Sitel Sites: 3
  • Languages Supported: Spanish, English
  • Year Established: 1997
  • Countries/Markets Served: Pan-Latin America, Spain, USA
  • Hours of Operations: 24 X 7 X 365