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Sitel Contact Center Outsourcing : Locations

Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Location: Chile

Sitel provides business process outsourcing in Chile as a nearshore and offshore solution to our clients. Our Chile, Colombia and Panama contact centers support Spanish and English customer care and retention, technical support, and back office services. As a leader in call center outsourcing, Sitel Chile offers:

  • Competitive labor costs
  • Favorable currency rates
  • A stable economic climate
  • Associates with a high level of education
  • A working population with a high degree of flexibility

Our center is equipped with the most advanced and reliable technology. Sitel Chile is a part of Sitel's Global Private Network, linking it to all of Sitel's global contact centers. Sitel is supported by Chile's government through initiatives that:

  • Enhance access to high technology for the population
  • Certify professionals with IT and English language accreditations
  • Are developing regional technology clusters

We are known as a choice employer in Chile. As a result, our employees are high caliber, highly motivated and well-educated. Sitel Chile associates also have a very low absenteeism rate.

Services Provided:

  • Acquisitions and Sales
  • Customer Care
  • Customer Retention
  • Technical Support
  • Back Office (chat, e-mail)

Quick Facts:

  • Locations: Santiago de Chile
  • Sitel Sites: 1
  • Languages Supported: English, Spanish
  • Year Established: 2006
  • Countries / Markets Served: Spain, South/Latin America
  • Hours of Operations: 24 X 7 X 365
  • Awards:
    • IAOP - Global Outsourcing 100
    • Global Services 100 "Best Performing Contact Center"