Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Canada Sitel Location Detail
Canada

Canada

Two American Center
3102 West End Avenue

Suite 1000
Nashville, TN 37203 USA


Phone: +1 866.95.Sitel
sales-na@sitel.com

North America's Two Minute Tour

Location: Canada

Sitel provides multilingual business process outsourcing (BPO) solutions in Canada to companies focused on consumers and business support options. Sitel delivers contact center outsourcing solutions to support the CRM lifecycle, such as acquiring new customers, retaining customers and extending the loyalty of the customer.

Sitel Canada's clients include a marquee list of industry leaders, primarily global 500 companies representing diverse verticals such as technology, financial services, communication, travel and media and entertainment, among others.

North America is Sitel's single largest demand region, and Sitel is among the largest Canadian call center outsourcers:

  • Contact center based operations spread across the most desirable domestic labor markets (English and French)
  • HomeShore (work-from-home) agent capability across all North American time zones
  • Nearshore contact centers supporting Panama, Nicaragua and Mexico (English)
  • Offshore operations providing multilingual support from Philippines, India and Morocco (French)

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Cities: Moncton, NB; Saint John, NB; St. Catharines, ON
  • Sitel Sites: 3
  • Languages Supported: English, French
  • Year Established: 1996
  • Countries/Markets Served: Canada, U.S
  • Hours of Operations: 24x7x365
  • Awards
    • IAOP - Global Outsourcing 100
    • Global Services 100 "Best Performing Contact Center"
    • Customer Inter@ction Solutions - CRM Excellence Award