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Bulgaria Sitel Location Detail
Bulgaria

Bulgaria

55 Nikola Vaptsarov Blvd
Expo Center 2000, Reception 3
Sofia 1407


Phone: +359 2.819.9675
info@sitel.de

Location: Bulgaria

Sitel Bulgaria's call centers support clients in Eastern, Western, Central Europe and Russia. Located in Sofia, Sitel's contact center agents provide sales, acquisitions, customer care, customer retention, technical support, back office (chat, e-mail) and fulfillment in more than 10 languages.

The advantages of the Sofia location include:

  • Low corporate taxes
  • Growing foreign investment that fit in with the multicultural structure
  • A legal system aligned with the EU
  • Facilities offered at competitive rates
  • Four universities that major in foreign language studies

Sitel established operations in Sofia in March 2006, after an in-depth analysis of the country's stability and growth potential for our clients. Located near the West Bulgarian border, Sitel is conveniently positioned along an international motorway that links Belgrade to Istanbul. Sitel Bulgaria provides business process outsourcing services for long-standing and new businesses investing in this city.

In 1900, the City Council approved the emblem of Sofia and the motto, "It grows but does not age." Like this motto, Sitel continues to provide growth opportunities for our clients and keeps up to date with network and telecommunication infrastructure, as well as investing in our people.

Our experienced human resources team consistently delivers high-caliber employees for our clients. Sofia has approximately 1,500,000 inhabitants with many being multilingual. Also, approximately 22 percent of the population is educated to degree level.

Services Provided:

  • Acquisition and Sales
  • Customer Care
  • Customer Retention
  • Technical Support
  • Back Office (chat, e-mail)
  • Fulfillment

Quick Facts:

  • Locations: Sofia
  • Sitel Sites: 1
  • Languages Supported: Bulgarian, Croatian, Czech, English, French, German, Greek, Hungarian, Italian, Polish, Romanian, Russian, Slovakian, Slovenian, Ukrainian
  • Year Established: 2006
  • Countries/Markets Served: Eastern Europe, Russia, Germany
  • Hours of Operation: 24x7x365
  • Awards:
    • IAOP - Global Outsourcing 100
    • Global Services 100 "best Performing Contact Center"