Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Brazil Sitel Location Detail
Brazil

Brazil


Rua Achilles Orlando Curtolo 499

Barra Funda - Sao Paulo - SP

CEP 01144-010

Phone: +55 11 4501-9403
comercial@sitelbrasil.com.br

Location: Brazil

Sitel Brazil provides inbound and outbound call center outsourcing services from three locations in Brazil. Sitel's contact center agents deliver customer care for Portuguese, Spanish and English-speaking clients. Sitel has extensive experience in outsourced contact center programs focused on acquiring, retaining and cultivating consumer and business relationships. Sitel operates year-round, supporting outsourced contact center operations domestically in Brazil.

Sitel's suite of integrated, customer-oriented solutions help optimize and improve our client's relationship with their customers. At Sitel, we believe in a tailored client- focused approach that takes a holistic view of the customer relationship lifecycle.

Sitel's business strategy is underpinned by our core values and "Vision, Passion and Purpose" culture. Sitel builds long-term client relationships by capitalizing on our unmatched global enterprise of industry contact center experts and leveraging our depth of relevant experience from local talent to manage a diverse range of support processes, including:

  • Inbound and outbound voice support (sales, retention, collections, back office)
  • Non-voice customer support (e-mail, chat, fax)

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Sao Paulo
  • Sitel Sites: 1
  • Languages Supported: Portuguese, Spanish, English
  • Year Established: 1999
  • Countries/Markets Served: Brazil, Pan-Latin America (43 countries in region)
  • Hour of Operations: 24x7x365
  • Awards:
    • Consumidor Moderno
    • Abrarec
    • ABT