Location: Brazil

Sitel Brazil provides inbound and outbound call center outsourcing services from three locations in Brazil. Sitel's contact center agents deliver customer care for Portuguese, Spanish and English-speaking clients. Sitel has extensive experience in outsourced contact center programs focused on acquiring, retaining and cultivating consumer and business relationships. Sitel operates year-round, supporting outsourced contact center operations domestically in Brazil.

Sitel's suite of integrated, customer-oriented solutions help optimize and improve our client's relationship with their customers. At Sitel, we believe in a tailored client- focused approach that takes a holistic view of the customer relationship lifecycle.

Sitel's business strategy is underpinned by our core values and "Vision, Passion and Purpose" culture. Sitel builds long-term client relationships by capitalizing on our unmatched global enterprise of industry contact center experts and leveraging our depth of relevant experience from local talent to manage a diverse range of support processes, including:

• Inbound and outbound voice support (sales, retention, collections, back office)
• Non-voice customer support (e-mail, chat, fax)

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Sao Paulo, Fortaleza, Rio de Janeiro
• Sitel Sites: 3
• Languages Supported: Portuguese, Spanish, English
• Year Established: 1999
• Countries/Markets Served: Brazil, Pan-Latin America (43 countries in region)
• Hour of Operations: 24x7x365
• Awards:
  • Consumidor Moderno
  • Abrarec
  • ABT