Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Belgium Sitel Location Detail
Belgium

Belgium

WOLUWELAAN 158

B-1831 Diegem

Phone: +32 (0)2 713 95 11
sales.belgium@sitel.com

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Location: Belgium

Since 1996, Sitel Belgium's call centers have provided customer care, technical support, sales, back office and shared services to internationally renowned companies. Locally, the Flemish government, Nuon, and many more have chosen us to take care of their customers.

Our world-class facilities allow us to smoothly implement the Belgian or Benelux part of your European contact strategy, or to take the lead in setting up your pan-EMEA activities. Our enthusiastic and highly motivated workforce continues to delight our clients, and customer satisfaction is consistently exceeded.

Services Provided:

  • Customer Care
  • Technical Support
  • Sales
  • Back Office (chat, e-mail)
  • Shared Services (Bureau Services)

Shared Services: Our site in Geel provides a flexible solution for our clients with tactical or smaller requirements in our Shared Services business unit. This bureau provides multilingual support and many of our clients have a long tenure with this unit. Our Global Private Network allows activities to be overflowed to this team as well as transitioned to a dedicated team. We will set up your program in line with your goals and requirements.

Quick Facts:

  • Locations: Diegem, Geel
  • Sitel Sites: 2
  • Languages Supported: Dutch, French, German, English, Spanish, Portuguese, Italian, Eastern European, Russian, Nordic, Arabic
  • Year Established: 1996
  • Countries/Markets Served: Western Europe, Eastern Europe, Nordics, UK & Ireland
  • Hours of Operations: 24x7x365
  • Awards:
    • IAOP - Global Outsourcing 100
    • Global Services 100 "Best Performing Contact Center"