Location: Australia

Today, commercial, technical and human factors have fundamentally changed the world’s business landscape. As companies redefine themselves around their customers, they need to acquire multi-channel customer interaction capabilities with the aim to maximize their investments by using new channels and media to establish and enhance their customer relationships.

At Sitel, we believe in tailored relationship management that takes a holistic view of the customer, which is underpinned by our culture: Vision, Passion and Purpose. Sitel Australia operates 24 hours a day, 7 days a week and has extensive experience in a range of client programs focused on acquiring, retaining and cultivating our clients’ customers throughout the relationship lifecycle.

Since 1997, Sitel Australia has been providing suites of integrated, customer-orientated solutions to optimize and improve our clients’ relationship with their customers. Our clients include major banks, credit card companies, insurance companies, information technology providers, telecommunications companies and leading energy companies.

A Sitel solution is one that is tailored to a client’s needs, understanding the dual objectives of cost control and increased revenue.  Sitel clients can expect to see significant productivity improvements whilst continuous improvement processes are applied to ensure that ongoing benefits are delivered over the course of our partnership.

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Devonport
• Sitel Sites: 1
• Languages Supported: English
• Year Established: 1997
• Countries/Markets Served: Australia
• Hours of Operation: 24x7x365
• Awards:
  • IAOP - Global
  • Outsourcing 100
  • Global Services 100 "Best Performing Contact Center"
  • Customer Inter@action Solutions - CRM Excellence Award