Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Serbia Sitel Location Detail
Serbia

Serbia

The Blue Center
Spanskih Boraca Street
11070 Belgrade
Serbia
Phone: +381 11 414 22 00


Serbia's Two Minute Tour

Location: Serbia

Sitel's center in Serbia is located in the heart of Belgrade's new business district, is easily accessible from all parts of the city and is just a short distance from the airport.  Offering a wealth of language options and quality support at highly favorable rates, Sitel Serbia is the ideal location for companies looking to nearshore their multilingual CRM.

Sitel has been ranked as the leading contact centre outsourcing provider in the world. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:

  • Reducing service costs
  • Improving customer retention
  • Increasing revenue
Our award-winning contact centre services provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. This can be provided at a UK, pan-European or global level and from both onshore and offshore locations as appropriate.


Services Provided:

  • Acquisition and Sales
  • Back Office
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Belgrade
  • Sitel Sites: 1
  • Languages Supported: English, German, Italian, French, Spanish, Polish, Dutch, Nordics Russian, Romanian, Slovak, Slovenian, Ukrainian, Croatian, Czech, Greek, Hungarian
  • Year Established: 2011
  • Countries/Markets Served: Most of Europe and US
  • Hours of Operation: 24x7x365