Power Your Way To Higher Profits
Regulatory changes, investor pressures, customer gripes and new competitors are serving as a wake-up call to Utilities to revolutionize the way they care for their customers.
Now is the time for Utilities to embrace and address the elevated expectations of their consumers.
Outsourcing offers an opportunity to deliver superior customer care while reducing costs and increasing revenue channels.
What are the baby steps to an outsourced environment, and how your strategy can transform your business.
Sitel has the knowledge and experience to keep utility clients competitive and thriving. Sitel’s automated and world-class customer service outsourcing solutions will add “power” to your business model. Ongoing deregulation and privatization changes in the utility sector bring new opportunities for marketplace competition, as well as new challenges in providing exceptional customer care to retain current customers and obtain new ones.
Companies that can successfully balance addressing customer needs and keeping costs down will emerge as profitable leaders.
"Sitel has shown it has a positive worldwide track record for the delivery of service. Working with Sitel has helped us reduce costs and enhance our brand image in the marketplace."
Electric and Gas Utility Company