Redefining Contact Center Outsourcing…

By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard

Featured Information

Iberia's Partnership with Sitel

Iberia, part of the International Airlines Group (the 6th largest commercial airline in the world by revenue), explains how its partnership with Sitel lead them to a continuous growth in their customer satisfaction levels.

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Travel & Transportation

Sitel brings in-depth experience in travel contact center services with clients in 15 countries. We provide business process outsourcing (BPO) solutions that increase cost savings, generate revenue and improve customer satisfaction. Sitel’s call center outsourcing programs meet your commercial objectives within this cost-sensitive market. Common customer support types include reservations, ticketing, rentals, loyalty program management, shipping and tracking, and agent-assist trip planning calls.

Who We Serve:

Air, Train and Cruise Line Carriers
Hotels
Car Rentals
Couriers
Moving Companies

What Our Customers Say About Sitel

"You guys are on your way to creating a true [Company] culture in your business, supported by your team. Very well done! I extend my thanks and congratulations to you."
Airline Company