Iberia's Partnership with Sitel
Iberia, part of the International Airlines Group (the 6th largest commercial airline in the world by revenue), explains how its partnership with Sitel lead them to a continuous growth in their customer satisfaction levels.
Sitel brings in-depth experience in travel contact center services with clients in 15 countries. We provide business process outsourcing (BPO) solutions that increase cost savings, generate revenue and improve customer satisfaction. Sitel’s call center outsourcing programs meet your commercial objectives within this cost-sensitive market. Common customer support types include reservations, ticketing, rentals, loyalty program management, shipping and tracking, and agent-assist trip planning calls.
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