Sitel Sources: Web Engagement in the Contact Center
Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
Sitel’s award-winning technology specialists provide business process outsourcing (BPO) solutions that can drive sales, lower your costs and increase customer satisfaction. Sitel understands the need to shape the customer experience to your end user and build product loyalty. Common customer support types include product technical support, warranty and service calls, warranty sales, rebate calls, product repair or returns management, and corporate help desk calls.
"If I were asked to describe the top three strengths of Sitel, my answer would be: understanding the client's needs, creativity and professional project and call center management."
Large PC Manufacturer