Sitel Sources: Web Engagement in the Contact Center
Sitel Sources caught up with Andrew Kokes, Sitel’s Vice President of Global Product Management to hear about the Company’s philosophy on “Intelligent Web Engagement” and how proactive chat is allowing Sitel clients to achieve very specific business outcomes. Kokes shares the critical steps of listening to customers, filtering content and creating rules of engagement in the exciting and ever changing world of Twitter, Facebook and beyond.
In the competitive communications market, Sitel is providing business process outsourcing (BPO) solutions to bundled, wire-line, wireless, ISP and cable accounts. Our scalability and global call centers help clients meet cost reduction needs. Sitel has the depth and breadth of experience necessary for meeting the evolving needs of this highly competitive market.
"I wanted to pass along a thank you for all the work and results your team is achieving. Through remote monitoring I can hear the great coaching that's being provided to the floor, and during my visit there, I heard a lot of encouragement and support. You guys have a fantastic team and your hard work is certainly appreciated."
Site Vendor Manager, Leading Wireless Provider
"With Sitel's technical support and customer service expertise, and their ability to understand our needs and design an excellent solution in a short period of time, I'm confident that we will continue to provide customers with the outstanding service they expect from [our company]."
Leading Broadband Service Provider