Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Event Calendar

Sitel presents, speaks, exhibits, participates and conducts many contact center outsourcing events around the world.

Come meet with Sitel representatives and learn how you can maximize your return on customer investment.

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9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange

April 14, 2013 - April 17, 2013     Marriott Marco Island Beach Resort Marco Island, FL   •   Marco Island, FL
Sitel will be participating in the upcoming 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange, April 14 - 17, 2013 at the Marriott Marco Island Beach Resort in Marco Island, FL.  Come join us and dozens of your colleagues for this highly interactive and collaborative event. Use code Sitel500 for our customer preferred pricing. Click here for details and to register now! See you there!

NOA (National Outsourcing Association) & Sitel Social Media Seminar

April 30, 2013 - April 30, 2013     The Soho Hotel, 4 Richmond Mews, London, W1D 3DH, UK   •   London, UK
A GUIDE TO SOCIAL MEDIA CUSTOMER SERVICE: THE OMNICHANNEL APPROACH TO SUPPORTING YOUR CUSTOMERS
An exclusive end user only event run in partnership by the NOA & Sitel.  Speakers include Andrew Davis (The Worst Kept Secret Ltd) who will focus on the Social Media landscape, latest trends & approaches within Outsourcing; Sitel's John Bryson who will provide a guide to Social Media Customer Service: The Omnichannel Approach to Customer Engagement; as well as Delfin Vassallo presenting a NOKIA Case Study on Social Media: the Customer Service customers want.
To REGISTER or for more info please contact Neil Russell-Smith via email at neil.russell-smith@sitel.com.

7th Annual Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange

June 9, 2013 - June 11, 2013     Novotel Cannes Montfleury, 25 Avenue Beausejour- 0600, Cannes   •   Cannes, France
Sitel will be participating in the upcoming 7th Annual Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange, 9 – 11 June 2013 at the Novotel Cannes Montfleury in Cannes, France.  Come join us and dozens of your colleagues for this high energy, unique mind sharing and networking rich best-in-class event.  Use code Sitel250 for our customer preferred pricing.  Click here for details and to register now!