Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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How Can Sitel Help You? Global Operating System Service Excellence Architecture Lean Six Sigma Technologie
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Communications

Around the world, telecommunications and wireless providers face constant challenges to their business model—from the economy, to competitors and to regulators.

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Global Operating System (GOS)

Sitel folgt dem Qualitätsstandard GOS – Global Operating System, der an COPC angelehnt ist. Sitel stellt mit GOS sicher, dass eine Grundlage für die Bereitstellung qualitativ hochwertiger Dienstleistungen aufgrund stabiler Prozesse an allen Standorten gewährleistet ist.

Das System basiert auf 3 Säulen:

  • Prozess-Stabilität
  • Kundenzufriedenheit
  • Kontinuierliche Verbesserung

 

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