Customer Experience Training

Sitel Group | CX Training

Learning Tribes is a global learning and development organization with the mission of empowering teams to deliver the best possible customer experience through customized and innovative learning solutions for greater engagement and development.

Storytelling

Storytelling

Learning through customer story arcs gives context to learned skills

Blended Learning

Blended Learning

Capturing the best of digital and face-to-face training

Real World Training

Real World Training

Discussion, interaction, practice, role-plays and simulation

Innovation

Innovation

LMS, gamification, learning bots, VI, AR, AI and more

Our DNA to delivering amazing learning experiences

Customer experience training solutions are concentrated in:

  • Training Reengineering
    We evaluate training materials and strategies to reduce costs, increase efficiency, decrease attrition and enhance customer-centricity
  • Operational Excellence
    We implement proven and customized training programs to improve operational KPIs – quality, productivity and sales
  • Business Transformation
    We train on new processes and tools (CRM) and offer learning and support strategies for rapid organizational change
  • Training Digitalization
    We deliver digital training solutions including mobile learning, massive open online courses (MOOC) and e-learning
Digital Learning & Training -EN

How we have leveraged Learning Tribes to help shape our clients’ business

Orange is one of the largest mobile and internet services operators in Europe and Africa

  • Learning Tribes developed the employer brand program, hired new web advisors and launched a new training module based on MOOC to help our client in their digital transformation process
  • The 5-week public MOOC and community management created a blended and successful learning strategy: collaborative, exciting, engaging and effective

A leading global player in its three main areas of activity: passenger transport, cargo transport and aircraft maintenance

  • We’ve supported this airline company to rethink about their customer journey strategy
  • Each associate who had a customer contact within the airport was equipped with a tablet and a tailored customer web app to answer all the customer’s questions effectively and in real time
  • With new videos, collaborative exercises, tailored kit for managers and other training tools, Learning Tribes created a MOOC platform which had a positive impact on our clients associates and their customers

Brands We Help

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