Sitel Spain


For almost 20 years, Sitel Spain has been providing world-class contact centre-based business process outsourcing (BPO) solutions through a tailored client-focused approach.

From our 5 locations in major commercial hubs, we provide unprecedented partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle.





Sites across Spain


Sitel Spain was established


Hours of operation

Quick Facts


Madrid, Barcelona, Seville

Sitel Sites:


Languages Supported:

English, French, German, Greek, Italian, Portuguese, Spanish

Year Established:


Countries / Markets Served:

France, Germany, Italy, Portugal, Spain, Pan-EMEA

Hours of Operation:


Credentials and Awards

Our Expertise

Spain is one of Sitel’s most strategic markets in EMEA with:

• Contact centre-based operations spread across the most desirable domestic labor markets

• Extensive suite of integrated, customer-oriented solutions that help optimize and improve clients’ results

• Proven non-voice solutions (e-mail, chat, SMS, fax)



Sitel Spain has been recognised with different awards thanks to its high quality standards, the commitment with our employees, and the close partnerships we foster with clients. The CRC Oro Awards serve as a benchmark for companies in the field of outsourcing services and customer management.

  • CRC Oro Best Outsourcer of the Year
  • CRC Oro for Best Help Desk Outsourcer
  • CRC Oro Award in a Retention and Loyalty Operation
  • CRC Oro Award for Best in People Management
  • CRC Oro for Best Help Desk Outsourcer
  • CRC Oro for Best Up Cross Selling Service
  • CRC Oro for Best Web Service Operation

Team Spain

Sitel operates from five sites across Spain serving every major vertical market, including financial services, travel, technology and media and entertainment. With over 4,000 employees in Spain, Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

Spain contact details

Sitel Iberica Teleservices, S.A.
C/ Retama 7
28045 Madrid

Tel: +34 91 379 74 74
Fax: +34 913 797 539
Human Resources Email:

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