Sitel Portugal


Since 1999, Sitel Portugal has been providing business process outsourcing (BPO) solutions to multinational clients from its base in Lisbon.

Our success in this city is a result of the superior quality of customer service we provide to our clients’ customers, the consistency of our methodology and the professional excellence of our employees.

Our impressive city center location, the excellent transportation links, plus our award-winning contact center services, provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements.


Sitel Portugal established


Hours of operation


Multilingual BPO sites

Quick Facts



Sitel Sites:


Languages Supported:

Brazilian Portuguese, Danish, Dutch, English, Finish, French, German, Greek, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Russian, Ukranian

Year Established:


Countries / Markets Served:

France, Germany, Italy, Portugal, Spain, Pan-EMEA

Hours of Operations:


Credentials and Awards


  • TOP 3 Outsourcing Companies (APCC: Associação Portuguesa de Contact Centers)
  • Best EMEA call center site for LG 2012
  • Best Site for HP Q4 2012
  • Best Operation 2011 by the the Portuguese Contact Center Association (APCC) (2nd place)
  • Awarded “Outsourcer Prize for Best Call Center Operation 2010” by the Portuguese Contact Center Association (APCC)

Team Portugal

Sitel Portugal employs around 650 associates to serve many of the world’s largest and best-known brands. Our people are trained to offer high quality services such as Acquisition and Sales, Back Office Services including fulfilment, Customer Care and Technical Support in most European languages.

Our Expertise

Sitel has been ranked as a leading contact centre outsourcing provider in the world by numerous industry Analysts. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:

• Reducing service costs

• Improving customer retention

• Increasing revenue

We have found in our experience that organizations – local, pan-European and global – choose Sitel in Portugal due to our ability to create and maintain open and honest partnerships, provide effective cost solutions to their current activities and increase the customer satisfaction scores.

Portugal contact details

Praca Duque Saldanha, 1
Edificio Atrium do Saldanha,
Piso 3 – Sala  I

Av.D.João II
Edificio Central Office, Lote 1.17.03, 7º andar
Parque das Nações
1990-084 Lisboa

Phone: +351 21 358 5600
Fax: +351 21 358 5640

Human Resources:

Marketing and sales:

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