Sitel Poland (English)
From its base in Warsaw, Sitel Poland’s operation provides multilingual support and superior partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle.
We cover all the Eastern European languages as well as some Western European ones and provide a wide range of multichannel support functions, including product support and warranty information services.
With a population of 38 million, Poland offers a compelling nearshore option for organizations looking to reduce costs while maintaining a consistent high quality of service.
Countries / markets supported
Hours of operation
Bulgarian, Croatian, Czech, English, Estonian, French, German, Hungarian, Italian, Lithuanian, Polish, Romanian, Russian, Slovakian, Spanish, Ukrainian
Countries / Markets Served:
Poland, Germany, Romania, Russia, Czech Republic, Hungary
Hours of Operations:
Sitel Warsaw employs more than 300 associates and is managed by Piotr Reznar, Site Director, and George Uznov, Regional Director. They are supported by an experienced human resources team that consistently delivers high-caliber employees for our clients.
Sitel Poland established business process outsourcing (BPO) operations in Warsaw in October 2004. Since then, we have built an excellent reputation and maintained successful client relationships with the support of the global Sitel organization. We are conveniently located, which is a great benefit for both our clients and employees. Our team of 300 dedicated associates proactively identify opportunities for growing our clients business and stay abreast of emerging technologies and telecommunication infrastructures.
Call center outsourcing clients benefit from Poland’s:
• Low real estate costs
• Growing foreign investment
• Multicultural structure
• Flexible labor laws and costs
• High employee retention rates
• Large hiring pool of multilingual candidates
Sitel is working with global blue chip clients in Poland, developing new initiatives, optimizing core processes and delivering excellent service. Like our other sites, we are linked globally with our Global Private Network. For our multinational clients we provide services in more than 20 languages in areas such as:
- Customer Care
- Technical Support
- Back Office
- Outbound Acquisition
- Reservations and Ticketing
Sitel Warsaw is serving the domestic Polish market as well as markets in Germany, Romania, Russia, Czech Republic and Hungary. We provide excellent multilingual customer care serving clients from different verticals not only over the phone but also via chat and social media. Our multinational client base ranges from Telecommunications & Technology, Retail & Consumer to Manufacturing.