Sitel provides bilingual contact center outsourcing services in Nicaragua to companies focused on consumers and business support options. Sitel's business process outsourcing (BPO) solutions support omnichannel solutions to support the customer experience: acquisition, retention and extending customer loyalty.
North America is one of Sitel’s largest demand regions, and Sitel Nicaragua has the largest contact center BPO presence geared to providing nearshore support.
Sitel Nicaragua’s contact center employees are bilingual and renowned for their strong English skills, affinity for U.S. culture, and superior rankings in first call resolution and customer satisfaction. More than 65% of all agents have lived in the U.S. or Canada, or received their education there.
Sitel Nicaragua established
Multilingual BPO sites
Hours of operation
Hours of Operations:
- IAOP, The Global Outsourcing 100 List, Leader Category
- Global Services, GS100 Top Global BPO Leaders List
- Gartner Magic Quadrant, Leaders Quadrant
- Nelson Hall, Global Leader in Social Media
- Everest Group, Leader in the Global Contact Center Outsourcing Market