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Sitel Nicaragua

Nicaragua

Sitel provides bilingual contact center outsourcing services in Nicaragua to companies focused on consumers and business support options. Sitel's business process outsourcing (BPO) solutions support omnichannel solutions to support the customer experience: acquisition, retention and extending customer loyalty.

North America is one of Sitel’s largest demand regions, and Sitel Nicaragua has the largest contact center BPO presence geared to providing nearshore support.

Sitel Nicaragua’s contact center employees are bilingual and renowned for their strong English skills, affinity for U.S. culture, and superior rankings in first call resolution and customer satisfaction. More than 65% of all agents have lived in the U.S. or Canada, or received their education there.

2008

Sitel Nicaragua established

2

Multilingual BPO sites

24x7x365

Hours of operation

Quick Facts

Locations:

Managua

Sitel Sites:

2

Languages Supported:

English, Spanish

Year Established:

2008

Countries/Markets Served:

United States

Hours of Operations:

24x7x365

Awards

  • IAOP, The Global Outsourcing 100 List, Leader Category
  • Global Services, GS100 Top Global BPO Leaders List
  • Gartner Magic Quadrant, Leaders Quadrant
  • Nelson Hall, Global Leader in Social Media
  • Everest Group, Leader in the Global Contact Center Outsourcing Market

Nicaragua contact details

Vieja Embajada Americana
Km 4 1/2 Carretera Sur
Managua, Nicaragua

Phone: +011 505 2251 2664

Nicaragua Torre
Invercase No. II
Frente al Colegio La Salle
Managua, Nicaragua
Phone: +011 505 2276 9120

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