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Sitel New Zealand

New Zealand

For over 15 years, Sitel has been a leading provider of business process outsourcing (BPO) solutions in New Zealand, offering clients unprecedented partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle.

Sitel New Zealand is experienced with the nearshoring and multi-shoring of marquee Australian clients as well as the offshoring of marquee New Zealand clients.

Recent Sitel New Zealand developments include the implementation of a market leading Asian Language Support service for several of our clients. Multiple Asian languages are currently being supported which include Bahasa Melayu, Cantonese, Japanese, Korean, Mandarin and Thai.

Awards

118 awards for Sitel New Zealand

1998

Sitel New Zealand established

24x7x365

Hours of operation

Quick Facts

Onshore Location:

Auckland, New Zealand

Languages Supported:

English, Bahasa Melayu, Cantonese, Japanese, Korean, Mandarin and Thai

Year Established:

1998

Countries/Markets Served:

New Zealand, Australia, China, Hong Kong, India, Indonesia, Malaysia, Pacific Islands, Singapore, South Korea, Taiwan and Thailand

Hours of Operations:

24x7x365

Awards

  • IAOP – Global Outsourcing 100
  • Global Services 100 “Best Performing Contact Center”
  • Customer Inter@ction Solutions – CRM Excellence Award
  • Best Wholesale Service
  • Best International Service
  • Contact Centre of the Year 76+ seats
  • Contact Centre Manager of the Year 76+ seats
  • Manawatu Contact Centre Awards
  • Contact Centre Team of the Year
  • Contact Centre Team Leader of the Year

Team New Zealand

Sitel operates from a modern contact centre site in Onehunga, Auckland employing approximately 140 associates who work within every major vertical market, including financial services, technology, healthcare and media and entertainment. Many of the world’s largest and best-known brands entrust their customer experience to Sitel New Zealand. Led by Brendan Mengel, General Manager for Australia and New Zealand, who has 13 years of industry experience, Sitel New Zealand puts our people at the heart of what we do.

Our Expertise

Sitel has been ranked as a leading contact centre outsourcing provider in the world by numerous industry Analysts. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:

  • Reducing service costs
  • Improving customer retention
  • Increasing revenue

Built into our DNA is an ability to work collaboratively with our clients, sharing the knowledge and best practices that we’ve gained across the globe.

New Zealand contact details

Level 1, Raphoe House
8 Gloucester Park Road
Onehunga
Auckland 1061
New Zealand 

Phone:  +64 (9) 622 4550
Toll-Free (in NZ):  0800 333 255

Sitel New Zealand
Level 1, Raphoe House
8 Gloucester Park Road
Onehunga
Auckland 1061
New Zealand

Sales:
Lachlan Maxwell: +61 410 220 814 Email: lachlan.maxwell@sitel.com

General Enquiries:
Phone: +64 (9) 622 4550
Toll Free (in NZ):  0800 333 255
Fax:  +64 (9) 375 5102
HR/Recruiting/Career Opportunities:  HumanResources.AucklandMailBox@sitel.com

 

 

 

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