Stay
Connected

Sitel Netherlands (English)

Netherlands

Sitel Netherlands provides multilingual contact center-based business process outsourcing solutions and services across all stages of the customer relationship lifecycle. Located in the border regions of Belgium and Germany, combined with the Dutch open economy, we are the only major BPO provider that offers a great opportunity to recruit the highest caliber employees and ensures longevity of service. In turn, this results in a high degree of employee, client and customer satisfaction.

Sitel Netherlands has served the Dutch market along with additional foreign markets since the operation was established in 1998. In that time we have experienced major growth. We are well positioned to deliver strong multilingual services, offering a wide range of BPO outsourcing services in 20 languages.

1999

Sitel Netherlands established

24x7x365

Hours of operation

2

Multilingual BPO sites

Quick Facts

Locations:

Almelo, Eindhoven

Sitel Sites:

2

Languages Supported:

Dutch, English, Flemish, French, German, Italian, Spanish

Year Established:

1998

Countries / Markets Served:

Belgium, Denmark, France, Germany, Holland, Italy, Spain, Sweden, UK & Ireland

Hours of Operations:

24x7x365

Verticals Served:

Retail & eCommerce, Travel & Tourism, ICT & Technology, Finance & Insurance, Energy & Utility

Our Expertise

With 30+ years of customer management experience and BPO expertise we offer quick and flexible ways of working. Sitel is also able to easily adapt its processes to its customer’s needs, thus implementing projects promptly and without complications.

Our contact centers are equipped with the most advanced technology and as part of Sitel’s Global Private Network, we are interlinked with all of our other sites. For our multinational clients we provide services in more than 20 languages in areas such as:

  • Customer Care
  • eCommerce Support
  • Social Media Support
  • Technical Support
  • Back Office (chat, e-mail)

Sitel Netherlands is working with blue chip clients, developing new initiatives, optimizing core processes and delivering service excellence.

To get in touch with our team and/or to explore any business opportunities, please contact: Sales.Nederland@sitel.com

David Gamle

Awards

  • IAOP – Global Outsourcing 100
  • Global Services 100 “Best Performing Contact Center”

Team

Sitel Netherlands employs more than 300 associates and is managed by Jay Berg, Country Director.

 

Close Up

 

Jay Berg is well acquainted with the Dutch market due to his many years of working for well-known international organisations. Before joining Sitel in 2002, Berg held several management positions in South-America, the Caribbean and the United States.

Jay Berg is being supported by an experienced, agile and passionate Management Team – among them:

  • Frank Dohmen, Business Development
  • Rein Machielsen, Business Development

To get in touch with our team and/or to explore any business opportunities, please contact: Sales.Nederland@sitel.com

 

Locations

Sitel Netherlands is serving clients from two sites, Almelo and Eindhoven. We have built up a credible and trustworthy reputation in this country, and client tenure is a testament to these sites.

The favorable job market and The Netherland’s multinational character that ensure that we are able to select highly educated employees for all of our clients.

 

Netherlands (English) contact details

Twentheplein 11
7607 GZ Almelo
Nederland

The best option to reach us by phone is: + 31 40 291 7000

To explore career opportunities, please contact HRNetherlands@sitel.com

To explore business opportunities, please contact Sales.Nederland@sitel.com

Tormentil 1
5684 PK Best

PO Box 90
5680 AB Best

The best option to reach us by phone is: + 31 40 291 7000

To explore career opportunities, please contact HRNetherlands@sitel.com

To explore business opportunities, please contact Sales.Nederland@sitel.com

Find Sitel contact information in your country/region.
Our directory of worldwide contacts >