Sitel expanded its footprint to Italy in the spring of 2003 by opening a state-of-the-art contact center located in its major commercial hub, Milan.
The company provides a full range of business process outsourcing services to assist clients to achieve improved levels of customer loyalty and value. We set ourselves apart from the competition by providing custom tailored, best-in-class solutions for our clients through industry leading human resources, project implementation processes, workforce management and continuous improvement methodologies.
Sitel Italy established
Hours of operation
Languages supported for BPO services
Hours of Operations:
Sitel is committed to hiring the highest caliber talent, and Milan’s location in Lombardy provides the largest concentration of people, commercial activity and wealth. We are located in a part of the city that is easily accessible for employees and clients alike. We are surrounded by many universities and colleges and are well-known in this market as an employer of choice. We offer various incentive programs for our employees which has led to improved loyalty and staff retention.
Sitel has been ranked as a leading contact centre outsourcing provider in the world by numerous industry Analysts. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:
- Reducing service costs
- Improving customer retention
- Increasing revenue
Built into our DNA is an ability to work collaboratively with our clients, sharing the knowledge and best practices that weâ€™ve gained across the globe.