Sitel Italy


Sitel expanded its footprint to Italy in the spring of 2003 by opening a state-of-the-art contact center located in its major commercial hub, Milan.

The company provides a full range of business process outsourcing services to assist clients to achieve improved levels of customer loyalty and value. We set ourselves apart from the competition by providing custom tailored, best-in-class solutions for our clients through industry leading human resources, project implementation processes, workforce management and continuous improvement methodologies.


Sitel Italy established


Hours of operation


Languages supported for BPO services

Quick Facts



Sitel Sites:


Languages Supported:

English, Italian

Year Established:


Countries/Markets Served:


Hours of Operations:


Team Italy

Sitel is committed to hiring the highest caliber talent, and Milan’s location in Lombardy provides the largest concentration of people, commercial activity and wealth. We are located in a part of the city that is easily accessible for employees and clients alike. We are surrounded by many universities and colleges and are well-known in this market as an employer of choice. We offer various incentive programs for our employees which has led to improved loyalty and staff retention.

Our Expertise

Sitel has been ranked as a leading contact centre outsourcing provider in the world by numerous industry Analysts. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:

  • Reducing service costs
  • Improving customer retention
  • Increasing revenue

Built into our DNA is an ability to work collaboratively with our clients, sharing the knowledge and best practices that we’ve gained across the globe.


Italy contact details

Via Montecuccoli
20 – 20147 Milano

Phone: +39.02.412971

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