India is one of Sitel's most successful business process outsourcing (BPO) hubs, and is an essential part of our global enterprise.
Since its establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel customer contact interactions across all stages of the customer relationship lifecycle.
Sitel India established
Customer awards, including No1 amongst the 34 largest India based providers
Multilingual BPO sites
Chennai, Gurgaon, Hyderabad, Mumbai
English, Hindi, Tamil, Marathi, Telugu
North America, United Kingdom, Australia, New Zealand
Hours of Operations:
- More than 20 customer awards, including No1 amongst the 34 largest India based providers
- Global Services 100 “Best Performing Contact Center”
Sitel operates from four sites across India, employing nearly 4,000 associates providing customer management services. We support 5 different languages (English, Hindi, Tamil, Marathi and Telugu) for every major vertical market including manufacturing, technology, communications, travel and financial services. Many of the world’s largest and best-known brands entrust their customer experience to Sitel India.
Sitel India is our second-largest English offshore presence offering world-class contact center outsourcing services and complementing our North America, U.S. and Asia footprint with flexible, high-quality customer care solutions. We provide a wide range of business process outsourcing services for prestigious global companies, primarily Fortune 500 and FTSE 500 companies that are leaders in their industries, both in local and foreign markets. Our industry and service expertise include:
- Diverse client base in Technology, Manufacturing, Financial Services, Communication, Media and Entertainment, Travel and others.
- Inbound and outbound contact center services (Acquisition and Sales, Back Office Services, B2B Customer Support, Customer Retention, Cross-selling, Level 1 & 2 Technical Helpdesk, and Collections).
- Non-voice customer support (e-mail, chat, fax, document management).
- Automated customer support
- Brand and customer support through social media monitoring.
India contact details
Block C, 1st Floor
Ramanujan IT SEZ, Rajiv Gandhi Salai (OMR)
Taramani, Chennai, Tamil Nadu 600 113
Phone: +91 44 6607 6600
Fax: +91 44 6607 2864
Ground Floor Tower B
DLF Building No. 8
DLF Cyber City, Phase II
Gurgaon 122 002
Phone: +91 124 464 8500
Fax: +91 124 464 8555
Unit No 02, Block II
Cyber Pearl Hitec City
Madhapur Hyderabad 500 082
Phone: +91 40 4455 3400
Fax: +91 40 4455 3428
Chandivali Farm Road
Mumbai 400 072
Phone: +91 22 7117 4700
Fax: +91 22 2856 1659